Shipping Policy

At Sanpellegrino Mall, we are committed to providing reliable, efficient shipping services for all our authentic Italian Sparkling Water & Beverages, ensuring your orders arrive fresh, intact, and on time, no matter where you are in the world. This Shipping Policy outlines our shipping timelines, delivery details, global free shipping offer, and other important information to help you understand the shipping process when you purchase from our website (sanpellegrinomall.com). By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Eligibility

We offer shipping to all locations worldwide, with no restrictions on order size or destination. All orders placed through our website are eligible for our shipping services, regardless of your country or region. There are no minimum purchase requirements to qualify for shipping, and all orders benefit from our global free shipping offer (see Section 3 for details).

2. Shipping Timelines

2.1 Order Processing Time

After your order is confirmed and payment is verified, we will process and prepare your order for shipping within 1-3 business days. Processing time excludes weekends and Italian public holidays, as our warehouse and logistics teams are not operational during these periods. You will receive an order confirmation email once your order is placed, and a separate shipping confirmation email with tracking information once your order has been shipped.

2.2 Delivery Estimates

Once your order is shipped, delivery is estimated to take 6-12 business days to reach your destination. This timeline is an estimate and may vary slightly depending on your specific location, local customs processes (for international orders), shipping carrier delays, or unforeseen circumstances such as weather events, natural disasters, or global logistics disruptions. We work with trusted global shipping carriers to minimize delays, but we cannot guarantee exact delivery dates.
Please note that delivery timelines begin from the date your order is shipped, not from the date you place your order. If you have not received your order within 15 business days of the shipping confirmation, please contact our customer service team for assistance.

3. Shipping Costs

Sanpellegrino Mall offers free global shipping on all orders, with no exceptions. There are no additional shipping fees, handling fees, or surcharges, regardless of your order size, weight, or destination. We cover all shipping costs for standard delivery, and there is no minimum purchase required to qualify for free shipping. This offer applies to all customers worldwide, with no geographic restrictions.

4. Shipping Carriers

We partner with reputable global shipping carriers to ensure your orders are delivered safely and efficiently. The specific carrier used for your order will depend on your destination, but our trusted partners include major international carriers such as DHL, FedEx, and regional postal services. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number, which you can use to monitor the status of your delivery directly on the carrier’s website.

5. Shipping Information & Responsibilities

5.1 Accurate Shipping Details

It is your responsibility to provide accurate, complete, and up-to-date shipping information when placing your order, including your full street address, city, postal code, country, and a valid contact phone number. Incorrect or incomplete shipping information may result in delayed, lost, or misdelivered orders. If you notice an error in your shipping details after placing your order, please contact our customer service team at [email protected] immediately. We will attempt to update the information if your order has not yet been shipped; however, we cannot guarantee changes once the order is in transit.

5.2 Delivery Receipt

Upon delivery, the shipping carrier may require a signature from you or a designated recipient at the shipping address. If no one is available to receive the order, the carrier may leave a delivery notice with instructions for rescheduling delivery or picking up the order from a local carrier facility. It is your responsibility to follow up with the carrier to retrieve your order if a delivery attempt is missed.

5.3 Inspection Upon Delivery

We take extra care to package our Italian Sparkling Water & Beverages (especially glass bottles) to prevent damage during transit. However, if your order arrives damaged, leaking, or incomplete, please inspect the package and items immediately upon delivery. For damaged or missing items, follow the instructions in our Refund Policy to request assistance, including providing photos of the damage or missing items for verification.

6. International Shipping Notes

For international orders, please note that custom duties, taxes, or fees may be imposed by your country’s customs authorities. These charges are the responsibility of the customer and are not included in your order total or covered by our free shipping offer. Sanpellegrino Mall is not responsible for any custom delays, fees, or additional charges incurred during international shipping. We recommend checking with your local customs office for information on potential duties or taxes before placing your order.

7. Shipping Delays & Issues

While we strive to meet our estimated shipping and delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to shipping carrier delays, customs hold-ups, weather events, natural disasters, strikes, or global logistics disruptions. Sanpellegrino Mall is not liable for any delays in delivery or any damages or losses resulting from such delays.
If you experience a shipping issue (e.g., delayed delivery, lost package, damaged items), please contact our customer service team at [email protected] with your order number and tracking information. We will investigate the issue and work with the shipping carrier to resolve it promptly, including arranging for a replacement or refund if necessary (in line with our Refund Policy).

8. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our logistics practices, shipping carrier partnerships, or applicable laws. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our website and placement of orders after the changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or need assistance regarding shipping, delivery, or tracking your order, please contact our customer service team at:
Email: [email protected]
We will respond to your inquiry within 24-48 business hours and work to resolve any shipping-related issues promptly. Thank you for choosing Sanpellegrino Mall for your Italian sparkling water and beverage needs.